We were travelling from eastern Kentucky home to northern Illinois in our 2018 GMC 2500HD Denali with 6.6L Duramax diesel when the truck went into "limp mode" repeatedly. I would pull off, shut the truck off, and start up fine again. Unfortunately it ran good for fewer and fewer miles before it went back into "limp mode." The last time it happened I was in I-74 right in front of Ray Skillman. I saw diesel service sign on the building and pulled in. They were simply awesome. I was travelling with my wife, 2-dogs, and a bed full of cargo. They welcomed us and our dogs and got our truck right in for diagnosis. They said I needed an injector and a wiring harness, but they did not have the parts. The would be there in the morning and could repair my truck and get us back on the road before lunch. They gave us (including our dogs) a ride to a hotel to spend the night, then came back and picked us up in the morning. When we got back to the dealership, our truck was done and ready to go. Hat off to Service Consultant Rien Hazelwood, and our driver, Tristan who took great care of us and our vehicle. Also, everyone stopped by to make big over the dogs making them feel welcome as well while we waited in day 1 for our diagnosis and ride. Great experience. Great service handling a roadside emergency with a specialized diesel repair. If I lived in Indiana I would buy my next truck here. I also would give them 6-stars if I could. My truck performed like a champ (normal) as we continued our 600-mile trip home and we arrived w/out further incident.

Lexi and Kelly are amazing! I am in love with this truck, and the buying experience was easy and seriously fun.

I purchased a 2018 Suburban at this location in May on December 26 the transmission failed. Now I understand that happened on a used vehicle I don’t understand why the mechanic working the car pulled the dip stick saying the fluid was burn and clear vs red. I called the Skillman multiple times and was everything from they don’t check fluids on used cars to the car doesn’t have dipstick. The y won’t even acknowledge that this is a basic action to take on used cars. Even oil change business check fluids. Before writing this review I gave them multiple opportunities to admit they could have don’t better but they won’t do so. It is of note that at no point I asked for any compensation. When you purchase $28,000 used car you expect someone to do something as simple as check all fluids and to notice something is wrong.

Their service department had a problem tracking down a broken wire from Body Control Module to the Power Supply Module which seems very understandable. They were diligent in tracking it down and got the problem resolved. Darcy kept us informed through the process.

Thanks Chris Curtis for helping me out with my new Chevrolet Equinox, also thanks to Chris Carter, he is great with the Approval process, keeps it simple and hassle free, and Kinsey is a pleasure to meet! Thank you all for making it possible!

Great experience every time. Been coming to this Ray Skillman for 11 years and never had one bad experience. Very professional and get the job done. Extremely grateful! Thank you for your services.

Jason and Brandon were helpful. Service Department checked what I asked in a short time.

BEWARE ! I am a GM employee and I placed a deposit on a vehicle in transit and told them I didn't want any dealer add-ons. I got my own loan so all they had to do was let me sign the paperwork, send a fax and get their money. When it arrived a month later I went to pick it up and it had $3000 of dealer add-ons plus a $225 doc fee which is supposed to be $75 for GM employee. They refused to even negotiate so I got my deposit back and told them to keep it. Go see Andrea at Champion Chevrolet Avon instead!

From the time we arrived the shopping experience was wonderful! Kenny was outside and came up to us with zero pressure! He told us about several vehicles and we finally decided on one to test drive! Then the rest of the team came into play! Chris & Kenny were great! The finance dept was great! Both men were extremely helpful! We have bought a lot of new vehicles over 34 years and this was the very Best Experience we’ve ever had! We will definitely be back the buy any other new vehicle from them! Excellent shopping experience and Zero pressure from anyone! This will be our dealership from now on. 10 plus Gold Star Service! David & Donna Hoffa!

Gregor did an excellent job working with me. When I was hesitant or considered not purchasing the car due to concerns about an issue, he was patient and availed himself to answer any question, find information and allay any concern. Grepor made me feel he valued my business and would do all that he could do to earn it.

Chris Curtiss, and the entire team was amazing They treated me like family and helped me get back on track! Helped me get a beautiful car and their customer service is excellent ! I highly recommend them for your business! Barbara Martin

Great experience! Tristan did a good job understanding my needs, and those needs were met.

They have very good customer service they were very helpful and got my vehicle running back smoothly

I wish I could rate this even lower! I have never been more disrespected than I was by Drew Skillman! I took my car into service and never received a call with the diagnostic or the price of the repair before the “work” was completed, and they receive a call that my car was ready for pick up and I owed around $400.We were obviously upset by this and Drew said we are liars that they have been in business too long to make that mistake. On the way home my car was having the same issues that I was just charged for repair so I take it back and then actually receive a quote and had to pay another $1200 (For the same issue!) Another problem I have is that my Husband and I have purchased 7 car from this dealership. I wanted to purchase a vehicle in only my name to establish credit after being a SAHM for 12 years so I use the buy here pay here. I had been paying on my car for 3 years and called to make my payment that was 6 days late and they said I still owed $80. I figured it was fees and made arrangements to pay on that upcoming Friday (after having to pay all of the service fees) and the at 1am they towed my car! I called an the ghetto manager that is always rude said I had to talk to Drew. He stated this is not a friendship and threatened to put a tracking devise in my car. My car that I owed a random $80 dollars and was $6 days late on and only $2100 to pay off! We paid off the loan in full to never deal with them again, but when I went to get my car there was damage to my rear bumper and on the inside of my car. I immediately went back inside after seeing the damage and spoke to Drew and he told me that was not his problem because I couldn’t prove it, and he isn’t responsible for what happens by the tow company, and REFUSED TO GIVE ME THE.NAME OF THE TOW COMPANY AND THEIR NUMBER. After 20 years of business and 7 vehicles purchased ( 2 were Lemons but I guess red flags are my favorite) along with all of the friends and family we have sent to Ray Skillman, we will Never do business with them again. Customer Service has been getting worse with each purchase and had hit an all time low! I will drive a few extra miles to go anywhere else in the future to purchase my next vehicle. To sum this up Drew Skillman is a perfect example of why car salesman have the stigma, has horrible customer service, and the reason I will never do any type of business with the Ray Skillman dealerships!

Everyone was nice. Jaylynn was very professional and even stayed late when everyone else left so he could show me the features on my new car.